Terms of service

Who we are

tradieo.io and TradieO are provided by Tradie Engine, ABN 13 839 272 738 (“we”, “us”), PO Box 171, Sorell TAS 7172. Contact: Jason Jackson, jason@tradieo.io, 0423 064 944. By using this website or buying TradieO you agree to these terms and to our Privacy policy.

Part 1: Using this website

• You can browse the site and send us enquiries for lawful purposes. Please give accurate details.
• Don’t try to break, overload or probe the site, send spam through our forms, or use the site to harass anyone.
• The site’s content, brand and design belong to us or our licensors. You may read and share the pages, but don’t copy the site or pass our work off as yours without asking.
• The articles on the site, including the compliance posts, are general information for tradies. They aren’t legal advice and rules change, so check the requirements that apply to your trade and state with the regulator.
• We try to keep the site accurate and available, but we don’t promise it will always be error-free or online.

Part 2: Buying and using TradieO

What you get

A TradieO system set up for your business: your own installation, on a server set up for you, with your data in it. We describe what it does on our site and in your demo. What you buy is what we agree with you when you order.

Price

• $2,999 one-off setup and $249 per month, both including GST. One price, no tiers.
• The setup fee covers building your website, writing your service and suburb pages, bringing your customer list across, setting up your Google listing and getting your business running. It is non-refundable. Your rights under the Australian Consumer Law are not affected.
• The monthly fee is charged in advance each month. If we ever change the price, we’ll give you at least 30 days’ written notice before it applies to you.
• The monthly fee includes hosting, backups, updates, security patching and support. It does not include text messages, which go through your own SMS account and are billed by that provider, or your domain name. Card payments go through your own Stripe account, and Stripe’s fees are Stripe’s.

Cancelling

Month to month, no lock-in. You can cancel at any time by telling us in writing, by email to jason@tradieo.io or by post to PO Box 171, Sorell TAS 7172, and it takes effect at the end of the month you’ve paid for. There’s no exit fee. If you cancel, you keep everything: we hand over the website, the system and the server to you, with your data and your domain. From then on you pay for your own hosting.

Your data

• The customers, jobs, prices and records you put into your system are yours. We don’t sell them or browse them.
• If you leave, you can take every record with you in a usable form.
• We only access your system when you ask us to, or to set it up and keep it running, secure and backed up.
• You are responsible for what you put into your system, for having the right to use your customers’ details, and for handling them in line with privacy law.

Your responsibilities

• You remain responsible for your own business and legal obligations. That includes quoting, invoicing, tax, and any safety or compliance certificates your trade requires.
• TradieO does not lodge certificates with regulators. It helps you prepare and keep records. Lodging, deadlines and accuracy stay with you.
• Keep your logins private and tell us if you think someone else has them.

Support and changes

We’ll provide support and keep your system maintained and updated as agreed when you order. We may improve or change features over time. We won’t remove something you rely on without a reasonable alternative or notice.

Our responsibility

Nothing in these terms excludes or limits any rights you have under the Australian Consumer Law that can’t be excluded. Subject to that, we aren’t liable for indirect or consequential loss, such as lost profit or lost business, and our total liability to you for anything connected with TradieO is limited to the fees you’ve paid us in the 12 months before the claim. Where the law lets us, our liability for a failure to meet a consumer guarantee is limited to resupplying the service or paying the cost of having it resupplied.

We aren’t responsible for problems caused by things outside our reasonable control, including outages at internet, hosting or payment providers, or for how you use the system.

Suspension and ending

We can suspend or end your service if you seriously breach these terms (for example, unlawful use, or not paying after reasonable notice). If we end it, you can still take your records.

Changes and law

We may update these terms and will change the date above. Changes to Part 2 won’t apply to a service you’ve already bought until your next month starts, and you can cancel before then. These terms are governed by the laws of Tasmania, Australia, and both of us submit to the courts there.

Fonts and credits

The large display word at the top of our pages is set in Morganite by Rajesh Rajput, used on TradieO’s own websites (tradieo.io and tradieo.au) with his permission. Body text is set in Montserrat (SIL Open Font License).

Contact

Tradie Engine, ABN 13 839 272 738
PO Box 171, Sorell TAS 7172
Jason Jackson · jason@tradieo.io · 0423 064 944